How does an outsourced IT helpdesk services work?
If your company has an in-house IT department, your specialists may be wasting too much time fixing broken equipment. Password resets, changing Outlook addresses, not being able to read a Microsoft Word document, showing them how to access voicemail, and a variety of other issues keep in-house techs busy. Unfortunately, when your higher-level technicians are preoccupied with issues that an entry-level employee can resolve, they are not spending time on technology that will help your company develop. Additional IT personnel, on the other hand, is expensive because they require a pay as well as benefits. If this sounds like your situation, you could consider hiring an outsourced IT support.
An outsourced IT helpdesk services will first assess your company’s gear and software to determine which needs to be serviced. The helpdesk service and your IT department will then compile a list of commonly asked questions, which will be stored in a knowledge base system. Following that, the IT helpdesk services will create many layers of prioritizing based on the challenges your employees commonly face. The IT helpdesk service will contact your approved IT administrator if the situation requires onsite assistance. Finally, whether you assign the helpdesk an office extension or create a toll-free number, the IT helpdesk service will set up a phone number for your users to call.
If your company is interested in an outsourced IT helpdesk, SwiftTech Solutions can help. We have extensive experience as a Managed Service Provider for SMBs, enterprises, government agencies, and non-profit organizations. You can call us at 877-794-3811 or email firstname.lastname@example.org.